OrderBigas sells rice with free cash-on-delivery inside our listed service areas in the Philippines. We may decline or cancel an order we cannot fulfil — if that happens, you pay nothing.
Keep your details accurate, especially your phone number and delivery pin — drivers rely on them. You are responsible for activity on your account.
Payment is cash on delivery. You pay only when the rice arrives. If we miss you, we reschedule for free.
You choose a delivery day and time window at checkout. If a delivery fails (you were unreachable, not home, or the pin was wrong), we offer a free reschedule. Repeated failed deliveries may lead to the order being cancelled.
You can cancel an order while it is still queued, before a driver is on the way. Stock and any coupon you used are returned to you.
Coupons are limited to one redemption per customer unless the coupon says otherwise. Referral rewards are granted only after the referred friend's first order is delivered. Abuse — fake accounts, self-referrals, or similar — voids rewards.
No fraudulent orders, no abusive behavior toward drivers, no interfering with the service.
The service is provided "as is". Our liability for any order is capped at the amount of that order. Nothing in these terms removes rights that Philippine consumer law gives you.
These terms are governed by the laws of the Philippines.
We post updates on this page with a new effective date. Questions? Email support@orderbigas.ph.
See also our Privacy Policy.